Concierge (Part Time) | Crowne Plaza Christchurch

About us

Crowne Plaza Christchurch is located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.

Our Front Office department is the heart and center of the hotel, and you could be joining this great team as a Concierge with us!

As a Concierge, you’ll provide great service and a memorable experience to our guests. Welcome guests on their arrival and assist with enquiries, build relationships with our regular guests, Assist guests with their luggage. You’ll also create the warm and welcoming atmosphere that makes our guests feel at home from the moment they arrive at the hotel.

This role is well suited to a university student, as it offers flexible working opportunities. Please note that this is a physically demanding position, requiring regular lifting and carrying of luggage, standing and walking for extended periods, and assisting guests throughout the hotel. Applicants should be comfortable performing these physical duties as part of their daily responsibilities.

Every day is different, but you’ll mostly be:

You’ll provide great service and a memorable experience to our guests. As Concierge, your key responsibilities include:

• Welcome guests on their arrival and assist with enquiries
• Build relationships with our regular guests
• Assist guests with their luggage
• Should be fit to perform heavy lifting, and pushing luggage trollies
• Assist with check in and check outs as required
• Manage guest mail and courier services
• Provide detailed knowledge of the hotel's activities, tourist information, events in Christchurch, location of major buildings and places of interest, etc.

What we need from you

• A passion for providing an outstanding guest experience
• Great communication skills with a friendly, approachable character
• Ability to multi-task and use initiative

What we offer

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• paid birthday leave
• full training provided
• daily laundered uniform
• additional parental leave benefits
• flexible work options 
• proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. 

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.