分销业务专员(普通话)
Role Purpose
Handle all distribution inquiries from GC support desk/hotels in form of phone calls and emails. Follow the established work process and provide hotels with respective solutions to their issues. Assist internal colleagues to utilize and embed tools / programs to drive business performance.
Key Accountabilities
- Act as the first/second point of contact and respond to inquiries from GC support desk/hotel Sales & Marketing teams.
- This includes but not limited in distribution channel management GDS, OTA, Wholesale etc.
- Provide GC support desk/hotels the solutions to the issues within the standard time frame and ensure the problems and issues are resolved to the satisfaction of our hotel colleagues
- When needed, escalate the inquiries to the respective functional teams/vendors/global support teams. Actively follow through to ensure hotels receive the solution within the agreed time frame.
- Capture information related to any hotel inquires, track response time and time required to resolve the issues to ensure hotels are supported in a timely manner.
- Collate common and repeat issues reported from GC support desk/hotels, and feedback to functional team for enhancement made to tools, programs and work process.
Key Skills & Experiences
Technical:
- Familiar with hotel Sales & Marketing or OTA/Wholesale operations
- Display an understanding of IHG Sales & Marketing systems, processes and terminology, include but not limited to sales, revenue management and distribution channel concept
- Basic understanding of the IHG reservation system
Work Management:
- Demonstrate strong ability to take initiative, meet deadlines and commitments in handling multiple tasks
- Listens, interprets and conveys information in a clear and accurate manner
- Effective communicate with hotel colleagues, IHG Greater China support desk, distribution team, vendors, and global teams (verbal and written Chinese and English languages), preferred native Chinese.
Qualifications –
- Bachelor degree or equivalent International degree
Experience –
Requires individual with:
- 3 or more years of S&M experience at corporate/hotels or OTAs/Wholesalers
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