Duty Manager (Pre-opening) at Regent Bali Canggu

Regent is the epitome of modern luxury for the world’s most discerning travellers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Nestled on Bali's spectacular coastline, Regent Bali Canggu inviting you to join its pre-opening team.

Do you see yourself as Duty Manager at Regent Bali Canggu?

What’s is the job?

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. 

Your day to day 

People

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Provides input for Front Office meetings
• Supervises and directs Reception and Reservations personnel. 
• Supports and assists Front Office personnel and all departments at peak periods

Guest Experience

• Ensure front office staff provides guests with prompt service, professional attention and personal recognition. 
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. 
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems 
• Ensures VIPs and priority club guests receive special attention 
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Promotes inter-hotel sales and in-house facilities

Responsible Business

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. 
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control 
• Takes action with the Property Management Systems (PMS) in emergency situation
• Fully conversant with all hotel emergency procedures. 
• Perform other duties as assigned.

Financial

• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget
• Checks billing instructions and monitors guest credit
• Ensures front line staff complies with FIT marketing techniques and maximize sales

Accountabilities

This is most vital Front Office job at a full-service hotel or at a regional extended-stay hotel. May report to FO Manager/Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations etc. May oversee subordinate supervisors. 

What’s the qualification?

• Minimum of five years’ experience in a five stars/luxury hotels and resorts.
• Minimum 2 years multi-property Duty Manager experience or equal position.
• Bachelor's degree in hospitality management or related field.
• Advanced Microsoft Office proficiency.
• Strong written and spoken English.
• Advanced PMS Opera skills. 
• High-energy individual with a positive attitude.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.