Executive Assistant Manager – Hayman Village - InterContinental Hayman Island Resort

About us

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

What’s the Job?

We are offering an engaging and compelling career offer as the Executive Assistant Manager – Hayman Village. You will be responsible for providing key support to the Village Operations Manager.

Your day-to-day 

· Day to day office requirements and project work as requested. 

· You will be a Kronos Champion! Assisting the Operations team with accurate recording and administration of the Village’s S&W budget. Ensuring Village Departmental leaders are rostering and approving correctly. 

· You will be focused on assisting the F&B outlets of the Village; shop, diner and bar with tasks such as stocktake, ordering, recruitment and performance management – up to and including disciplinary issues. 

· Ensure that the Village Bar is compliant with RSA practices and appropriate marketing. 

· Negotiate with suppliers to ensure price and integrity of product is acceptable. 

· Be responsible within the team for using and updating systems such as Opera and Infrasys. 

· Receive orders in our purchasing system, ensuring all goods received are recorded and coded correctly before submission to the AP Team. 

· Assist in managing maintenance issues in the Village and using HUB to log jobs and follow up on completion status. 

· Create and manage Smartsheets relevant to Village Operations. 

· Assist the in raising CAPEX and other projects involving the sourcing of quotes. · Assist with day-to-day tasks such as greeting guests and suppliers. 

· Assist with the creation of presentations for internal and external events. 

· Assist with Departmental onboarding and development documentation, access requests and uniform assignment. 

· To remain updated on all Village happenings, including guests in-house, arrivals and departures, as well as daily events and activities. 

· Assist in welcoming all new Village arrivals 

· Attend all training carried out by the Training Department and ensure all culinary staff attend training as per scheduled by the department. 

· To attend the regular Management meetings and minute each meeting to distribute those minutes to the relevant Village department heads.

What we need from you

· Professional writing skills and use of software applications to assist in preparation of various documents. 

· Your problem-solving skills will be second to none allowing you to overcome any obstacle that comes your way. 

· You will be a quick learner and someone who is able to self-teach using the resources available to them. 

· You will have a positive and friendly attitude that is engaging to other colleagues and leaders. 

· Experience – Ideally, you have previous experience in a similar role and a proven record of working in a remote location.

Performance Expectations

InterContinental Hayman Island Resort prides itself on delighting our Guests and providing them with a service derived from a high performance culture that is embedded through each and every function of the Resort.

With comprehensive SOPs, robust policies and procedures and individual departmental training plans in place we ensure that all colleagues are provided with solid foundations to ensure their continued success throughout their employment.

During the course of your employment you will be provided with clear performance expectations in the form of Key Performance Indicators (KPI’s) and leadership competencies. These will form the foundation of your performance expectations and provide opportunity for performance to be measured, reviewed and discussed on a regular basis.