连锁酒店 - 助理前厅经理
Hotel Brand: Holiday Inn Express
Location: United States, Pennsylvania, Fort Washington
Hotel: Ft. Washington - Philadelphia - (FTSPA)
作业编号: FRFTSPA1315
本招聘启事所招聘的职位由独立加盟商所有和运营,并非由洲际酒店集团或其附属机构所有和运营。IHG 不参与加盟商的招聘或日常雇佣政策或惯例。
点击申请按钮后,您将申请的是一家独立经营的特许经营酒店的职位,而不是洲际酒店集团或其附属机构的职位,洲际酒店集团也不是您的雇主。
About Us
HOLIDAY INN EXPRESS & SUITES FORT WASHINGTON, PA
Seeking an experienced, motivated, customer service oriented Front Office Assistant Manager / Guest Services for Torchbearer award-winning Holiday Inn Express and Suites in Fort Washington, PA.
Your day to day
- Assist Managing all Front Office operations including but not limited to guest service and registration, room inventory and availability, policy and procedure implementation, product quality and overall profitability
- Ensure compliance with IHG standards
- Monitor and assess service and satisfaction trends, address issues and make improvements accordingly
- Assist FOM Respond to guest requests, inquiries and issues in a timely and friendly manner
- Confirm all management directions and guest special requests or needs are noted in the Property Management System for action by the appropriate hotel department prior to arrival
- Ensure employees have current knowledge of hotel systems, facilities, pricing and policies, and possess knowledge of the local area and events
- Other duties as directed by Front Office Manager
What we need from you
- High school graduate or equivalent
- Outstanding customer service and leadership qualities
- Excellent communication and organizational skills
- Flexible schedule; must be available to work all shifts, weekends and holidays as needed
- Ability to work well without supervision, and to organize and track multiple projects with large amounts of detail necessary
- Ability to meet deadlines and work well in pressure situations
- Proficiency in Microsoft Word and Excel
What we offer
Benefits * Health and dental insurance offered after 60 days
- 401(k) plan offered after one year/1,000 hours of service
- Eligibility to participate in IHG team member travel rates
虽然不完全符合所有要求,但仍然认为自己非常适合这份工作? 除非您点击 "申请 "按钮,否则我们永远不会知道。 今天就与我们一起开始您的旅程。