Franchise Hotel - Room Service Order Taker

About Us

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.

Your day to day

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To keep things running smoothly, we’re searching for a proactive and passionate Room Service order taker.

Every day is different, but you’ll mostly be:

• Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Voco standards.
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order.
• Making sure the food pickups from the kitchen are done on timely manner, proper temperature and a complete food is delivered on time.
• Coordinate amenity delivery by ensuring that all requests are received, filled, ordered from kitchen and delivered in a prompt and accurate.
• Any special amenities or any VIPs arrivals to coordinate with the team accordingly.
• Anticipate guest needs, ascertain satisfaction, and offer food and beverage suggestions.
• Respond urgently and appropriately to guest concerns and requests from the guests.
• If the guest requests are for other departments like Front office, Housekeeping or Engineering related, communicate immediately with the concerned departments to acknowledge the guests request.
• Proper food and beverage menu knowledge, including offerings from other restaurants as well.
• Proper knowledge of Food and Beverage offerings and restaurants timing at the hotel in case of guest queries.
• Engage with guests using guests name in proper and appropriate manner.
• Aware of food and beverage preferences of regular and VIP guests including their allergies if any.
• Always answer the calls with smile, following proper telephone ethics.

What we need from you

● 1 years’ related experience with computer set-up and troubleshooting
● Very good communication skills

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.