Front Office Manager - InterContinental Singapore
YOUR DAY TO DAY
- Assists in coordinating the preparation of the departmental annual budget.
- Identifying, monitoring and controlling departmental costs on an ongoing basis to ensure performance against budget and monthly forecast.
- Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Make sure all CSA policies are in compliance and preparing a monthly report for the DOR.
- Assists in planning for future staffing needs and recruiting in line with company guidelines.
- Prepares and administers detailed on boarding program for new staff.
- Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation .
- Provides input for probation and formal performance appraisal discussions in line with company guidelines.
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
- Ensure training needs analysis of Front Office staff carried out and training programmes are designed and implemented to increase staff efficiency.
- Promote and implement a cross training and multi tasking work culture.
- Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
- Create a positive hotel image in every interaction with internal and external customers.
- Adhere to hotel brand standards and ensure the team are delivering up-to-date service standards
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership.
- Conduct routine service audits to identify shortfalls and address them.
- Initiating and maintaining a analytical approach to evaluate glitches and implementing corrective actions to reduce re-occurrence.
- Reports directly to and communicates with the Director of Rooms on all pertinent matters affecting guest service and hotel operations.
- Maintain inter-departmental relationships to ensure seamless customer service.
- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
- Compile statistics for front office and provide reports relating to that area
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
- Communicate to the DOR/GM of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
在 IHG,我们做出了承诺。 作为世界领先的酒店集团之一,我们致力于提供真正的 "好客之道"。 让我们的客人和同事无论身处世界何处,都能感受到欢迎、关怀、认可和尊重。 想成为旅程的一部分吗?
作为世界上第一个也是最全球化的豪华酒店品牌,洲际酒店(& Resorts)自 20 世纪 40 年代以来一直是国际旅行的先驱,我们热衷于在真正令人印象深刻的环境中分享我们闻名遐迩的国际专业知识和文化智慧。 作为洲际酒店®️ 品牌的真正代言人,我们都深感自豪。要成为品牌的一员,你必须对旅行充满渴望,对文化充满热情,对多样性充满欣赏。 我们为那些寻求更丰富世界观的人创造鼓舞人心的体验。 如果您想拥抱充满机遇的世界,我们欢迎您加入世界上最国际化的豪华酒店品牌。
虽然不完全符合所有要求,但仍然认为自己非常适合这份工作? 除非您点击 "申请 "按钮,否则我们永远不会知道。 今天就与我们一起开始您的旅程。