团体及活动销售主管 - 六善卡普兰卡亚酒店

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

My duties and responsibilities will include:
•    Complete required departmental reports.  
•    Actively drive group and event sales by identifying new business opportunities, converting leads, and contributing to the achievement of departmental revenue targets.
•    Work closely with the Group & Event Sales Manager to promptly respond to incoming group and event enquiries in a timely and professional manner.
•    Prepare, customize, and issue proposals, quotations, and contracts in line with brand standards to support the Group & Event Sales Manager.
•    Plan, coordinate, and conduct site inspections for prospective clients, ensuring a professional presentation of the resort and its facilities to support conversion.
•    Ensure the booking system, including space held, commission, and customer information, is accurately maintained and up to date.
•    Manage the operational and logistical planning of all events and large bookings from the signed contract stage through to on-site execution and post-event follow-up
•    Preparation of BEOs for all groups, weddings, and social events; ensuring BEOs are distributed in a timely manner and contain accurate and complete information for all relevant departments. 
•    Attend the weekly BEO meeting, leading and presenting assigned events, highlighting key operational details and requirements.
•    Maintain regular communication with the F&B, Reservations, Front Office, and Operations teams to ensure alignment on pre-orders, guest preferences, and operational expectations for each event.
•    Review and verify daily VIP arrivals and group movements to ensure accurate communication with all operational teams.
•    Host pre-meetings with client's pre-event to introduce the operations team and coordinate last minute details. 
•    Responsible post event to close PM accounts and ensure all events are paid on time and with correct payment details and amounts as contracted. 
•    Proactively follow up with clients post event for feedback.
•    Operate office equipment such as fax & copy machines, phone systems, and use computers for spreadsheet, word processing, database management, and other applications. 
•    Complete forms in accordance with company procedures. 
•    Assist in the review of work methods and procedures in the department.  
•    Be completely familiar with all the resort inventory including special advantages, amenities and special features of each room as well as all guest and public facilities. 
•    File all correspondence relating to group and events.  
•    Maintain a high standard of personal appearance, grooming and hygiene.
•    Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
•    Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
•    Ensure all equipment of the department is kept clean and in good working condition.
•    Upsell all resort facilities and activities.
•    Attend meetings and training as required.
•    Knowledge and strict adherence to LQA standards.
•    Perform any additional tasks given to me by supervisor/management.

Skills and Experience
To execute the position of Group and Event Sales Executive, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Diploma/Bachelor’s degree in Hospitality and more than two year’s experience in sales department.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms. I have an excellent command of written and spoken English with some knowledge of the local language and customs.