Guest Experience Maker - Six Senses Ninh Vân Bay

As Guest Experience Maker, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

 As Guest Experience Maker, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.

• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information. 
• Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival. 
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required. 
• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks. 
• Offer welcome drink and cold towel on arrival. 
• Escort guests accordingly throughout the resort. 
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay. 
• Knowledge of fire & safety procedures and exits. 
• Upsell all resort, spa, LIFE and restaurant facilities. 
• Ensure all equipment of the department is kept clean and in good working condition. 
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 

Requirement:

• Vietnamese candidates
• Have work experience as this position
• Fluent in English
• Attentiveness and patience for customers
• Active listening and effective communication skills
• Team spirit