HOUSEKEEPING SUPERVISOR

About us

InterContinental Hotels Group are one of the world's leading hotel companies. Present in around 100 countries, we have over 914,900 rooms in over 6,170 hotels. You'll know our hotel brands. They are some of the best known and most popular in the world - InterContinental Hotels & Resorts, Holiday Inn, Holiday Inn Express, Crowne Plaza Hotels & Resorts, Hotel Indigo, Staybridge Suites, Candlewood Suites, EVEN Hotels and HUALUXE Hotels and Resorts as well as Kimpton Hotels.

What’s the job?  

The Housekeeping Supervisor is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture! 

Your day-to-day

・Assist with selecting, staffing, recruiting, hiring, and training qualified housekeeping candidates.

・Assist in scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semimanual deep cleaning projects and window cleaning as necessary.

・Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel.

・Review MOD report for room moves, guest issues and special requests along with setting up the following day for success including viewing and sending necessary reports to appropriate partnerships.

・Responsible for communicating room assignments needs, to third-party companies.

・Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.

・Assist with guest requests as required.

・Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.

・Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies.

・Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

・Works closely with Restaurant and Beverage to deliver In Room Dining and Amenities up to and beyond brand standards.