Hotel No.2 - 全方位服务酒店(大中华区)
酒店品牌:
地点: 中国,上海,上海
酒店:Corp Shanghai, 2 Floor, Citigroup Tower, No.
工作编号:126222
Your day to day
People
- Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
- Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
- Recommend or initiate any HR elated actions where needed
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Guest Experience
- Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
- Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
Responsible Business
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
- Act as public relations representative to raise awareness of hotel and brand in local community
- Drive team member involvement in community organisations, activities and businesses
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
- Perform other duties as assigned. May also serve as manager on duty
Financial
- Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
- Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
What we need from you
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Three years’ general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
- Must speak Chinese
- Fluent English preferred
在 IHG,我们做出了承诺。 作为世界领先的酒店集团之一,我们致力于提供真正的 "好客之道"。 让我们的客人和同事无论身处世界何处,都能感受到欢迎、关怀、认可和尊重。 想成为旅程的一部分吗?
我们需要像您这样的人才,让我们每天都与众不同,创造非凡体验。 您不仅要加入一个在 100 个国家拥有 370,000 名同事的不断发展壮大的团队。 让激情绽放 在全球范围内创新与合作。 拥抱你的雄心壮志。
虽然不完全符合所有要求,但仍然认为自己非常适合这份工作? 除非您点击 "申请 "按钮,否则我们永远不会知道。 今天就与我们一起开始您的旅程。