客房服务公共区域经理 - 开罗塞米拉米斯洲际酒店

the general guidance and supervision of the Executive Housekeeper or delegate and within the established IHG policies and procedures, Responsible for the cleanliness of hotel public areas including hotel exteriors. Also need to train and inspect the performance of assigned public area supervisors and attendants. Ensuring that all procedures are completed as per the hotel's operating standards. In charge and observe cleaning activity of areas including lobby, restaurants, lounges, executive offices, public toilets, garden areas, public corridors, pathway, meeting rooms, ballrooms, perimeter of hotel, heart of the house corridors, locker rooms, staircases etc. Also responsible for ensuring the highest level of cleanliness in public areas of the hotel and that attendants are equipped with proper supplies and equipment to perform highest level of cleaning.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
 Be charming by being approachable, having confidence and showing respect.
 Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
 Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
 Promotes hotel facilities whenever possible.
 Assists in compiling and analyzing departmental expenditures.
 Issue supplies/cleaning tools to staff at beginning of shift in order to control cost and inventory.
PEOPLE 1. Provide feedback on staff performance also report disciplinary problems to executive housekeeper. 2. Conduct job orientation training for newly employed employees. 3. Perform related duties on special projects as assigned. 4. Replace supervisors in public area when necessary.

Review status of assignments and hand over any follow-up action with on-coming colleague’s replacement. 6. Complete all paperwork and closing duties before leaving. 7. Prepare and distribute assignment work sheets to assigned staff and review priorities. 8. Ensure that assigned staff have reported to work, and also document any late or absent employees. 9. Assign duties and coordinate annual vacations and days off for public area staff. 10. Maintain complete knowledge of correct maintenance and use of equipment 11. Responsible and maintain and Report to Exec. HK the Public Area Budgeted Headcount 12. Manage and train public area attendants and other team members to ensure their performance meets the standards required. 13. Responsible for ensuring that assigned public areas staff are equipped with the supplies and equipment needed for daily operations. 14. Produce and maintain the highest level of detailed cleanliness in the public areas of the hotel.
GUEST EXPERIENCE 1. Report all lost and found articles immediately to the desk coordinator. 2. Complete work orders form for equipment maintenance or repairs and submit to executive housekeeper. 3. Assist where necessary to ensure optimum service to guests. 4. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 5. Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and according to time of day. 6. Schedule and supervise deep cleaning and any other projects. 7. Daily Tour Record Every One Hour inspections of all public areas, F&B outlets, and storerooms to insure furniture, curtains, decorative cushions and assets is in a good condition and as per company SOP. 8. Adhere to all standards of conduct as outlined in the colleagues’ handbook. 9. Report facilities issues promptly utilizing the hotel system. 10. Checking Lobby & PA flower`s Maintenance Daily, 11. QMS Follow up according standardized time, 12. Responsible for walk-throughs in public areas to assure that outside contractors are completing work to meet hotel standards. (marbles polish-pest control-glass cleaning) and any other new contractors,13. Provide leadership and continuous monitoring of the work of assigned staff for quality, quantity and efficiency to ensure the highest level of guest satisfaction in public areas.
RESPONSIBLE BUSINESS
 Complies with hotels’ health, safety & hygiene policy.
 Informs management about any damage, theft or loss to hotel property.
 Responsible to check staff grooming and hygiene.
 Report all maintenance defects and follow up with engineering.
 Efficiently manage stock control and the maintenance of all equipment.
 Observe and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility.
 Ensure that safety procedures are being followed and unsafe condition and work practices are promptly reported.
ACCOUNTABILITY
Essential duties and responsibilities for supervising all public area supervisors & attendants and providing them training and equipment also deliver the targeted level of cleanness
.
QUALIFICATIONS AND REQUIREMENTS
A bachelor degree or any relevant studies
Ideally, you will have [5 years] of proved experience as Public Area manager with relevant Training & certificates.
Excellent communication skills in both directions of management and the scaled English language score for the position.
You already know IHG has some of the best benefits available. If you’re successful in getting this job, you’ll be able to take advantage of those benefits and make the most of our commitment to give you Room to Grow.