客房部主管

At Crowne Plaza^®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step Ahead and:

• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. 
• Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
• Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Essential Duties and Responsibilities –(Key Activities of the role)

• Supervise the implementation of housekeeping standards and procedures in relation to:
• Bedroom service
• Bathroom service
• Valet service
• Cleaning service
• Linen maintenance
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Solve employee grievances
• Perform Room allocations
• Perform Room inspections
• Prioritize arrival rooms
• Liaise with Front Office for guest and hotel requirements 
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock levels