房务主管 - 新加坡克拉码头假日酒店

The duties and responsibilities include but not limited to the following:

Financial Returns:

• Works with Housekeeping Manager to ensure department cost and expenses are in line with department budget
• To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper’s report
• Prepares daily room assignments for morning shift room attendant.
• Reviews message books for special requests or instructions

People:

• Supervise the implementation of housekeeping standards and procedures in relation to:
  • Bedroom service
  • Bathroom service
  • Cleaning service
  • Linen maintenance
• Recommended changes to these standards and training needs on an ongoing basis
• Ensure consistency within the department
• Works with Superior and Human Resources on manpower planning and management needs
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of master keys
• Management of all incoming and outgoing calls
• Issues keys according to floor assignments
• Answers phone and logs all messages
• Responds to any requests from guests
• Informs supervisors of any special guest needs
• Coordinates the make-up or rush rooms with Front Desk
• Prepares and monitors room status reports for possible discrepancies
• Transmits messages from guests to Housekeeping personnel, laundry department, F&B-room service, front office and engineering

Guest Experience:

• Maintain a current and thorough knowledge of all housekeeping systems
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
• Management of lost property for the hotel
• Manage all special requests made by guests
• Ensure you have complete knowledge of room types, layouts and facilities
• Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
• Releasing rooms and room status management
• Key work order for Engineering to follow up with the maintenance job.
• Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention
• Manages the room attendant audit portal
• Following up with Guest request by coordinating with both Engineering and Housekeeping departments

Responsible Business:

• Manage storage areas
• Maintain adequate stock levels
• Complete stock takes as required and maintain stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Record and manage all Lost and Found items
• Coordinates the return of all lost and found items
• Prepares the next day’s schedule based on the house count
• Calls in extra personnel when necessary
• Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave
• Checks whether all keys are in respective place
• Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering)
• Prepare vendors’ invoices to submit to Finance Department
• Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
• Assist in documenting audit files
• Raise purchase orders 

What we need from you

Supervises Housekeeping team in Singapore’s leading SMART hotel. Responsible for the cleanliness and upkeep of the hotel (442 guest rooms), Great Room dining space, Rooftop swimming pool & fitness facilities and onsite DIY laundry.

• Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
• A positive and keen to learn attitude
• Good communication skills
• Proficient in written and spoken English 
• Willing to work on weekends, Public Holiday and shift work