丽晶俱乐部主管

Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。

Responds to guest needs and resolves related problems

就客人的需求做出反应并解决相关问题。

Ensures VIPs and IHG Rewards Club guests receive special attention

保证贵宾和IHG优悦会会员受到特别关照。

Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

监督员工的行为、制服穿着、卫生和外表形象。

Fully conversant with all hotel emergency procedures.

熟知酒店紧急情况处理程序。