预订主管(兼职)- 新加坡克拉码头假日酒店
酒店品牌假日酒店
地点: 新加坡新加坡, 新加坡
酒店: Singapore Clarke Quay (SINCQ), 2 Magazine Road, 059573
工作编号:122772
Your day-to-day
FINANCIAL RETURNS
- Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express
- Prepare and execute action plans which increase reservation sales and associated business
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
PEOPLE
- Liaise with Director of Sales, Front Office Manager or Finance Manager for all reservations requiring credit approval
- Attendance for meetings and training sessions as required
GUEST EXPERIENCE
- Promote the Hotel’s (and IHG generally) products and services
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Accept wait list reservations
- Record and process reservations made by phone/email
- Maintain knowledge of special rates/ offers/ promotions
RESPONSIBLE BUSINESS
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
ACCOUNTABILITY
- Ensure all reservation confirmation are sent within 24 hours from the day email is received
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Monitor reservation levels and inform hotel team of current and future occupancy rates
- Prepare reservation sales reports
- Ensure inventory is balanced minimum 3 times a day
- Handle all queries and communication through the Reservation and Info emails
- Reply to all guest reviews on social media sites such as Online travel agent platforms/websites
- Ensure all bookings flows through and interfaced with hotel systems
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在 IHG,我们做出了承诺。 作为世界领先的酒店集团之一,我们致力于提供真正的 "好客之道"。 让我们的客人和同事无论身处世界何处,都能感受到欢迎、关怀、认可和尊重。 想成为旅程的一部分吗?
在智选假日酒店,我们追求的是简单、智能的旅行。
这意味着我们将在对客人最重要的地方提供更多服务。 轻松办理登机手续? 检查。 在舒适的房间里提供所有必需品? 这些都包含在一夜好眠中。 我们的重点是让客人做好充分准备。 因此,我们时刻准备着。 是你吗?
虽然不完全符合所有要求,但仍然认为自己非常适合这份工作? 除非您点击 "申请 "按钮,否则我们永远不会知道。 今天就与我们一起开始您的旅程。