Reservations Agent | Full Time - Crowne Plaza Canberra

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Australian Capital Territory, Canberra

酒店：堪培拉（CBRBS），1 Binara Street，2601

Job number: 126483

申请

如果您认为此工作不合适，请单击此处。

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate guests needs to make our guests feel right at home before they arrive.

Every day is different, but you’ll mostly be:

● Maintaining accurate and concise records of Resrvations

● Assisting with inquiries and bookings in a timely manner

● Liase with key deparments to implemnet operations plans and meent revenue targets in line with department goals

● Taking, managing, and receiving payments for guest bookings

● Acknowledging IHG Rewards Club members and returning guests in person or over the phone

● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

● Literate and tech-savvy - you’ll need a good grasp of basic maths, computer skills and strong communication skills

● Drive for results and excelling organisational skills to manage tight deadlines

What you can expect from us:

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

在 IHG，我们做出了承诺。作为世界领先的酒店集团之一，我们致力于提供真正的 "好客之道"。让我们的客人和同事无论身处世界何处，都能感受到欢迎、关怀、认可和尊重。想成为旅程的一部分吗？

加入全球最大、最受欢迎的高端酒店品牌之一的皇冠假日酒店。皇冠假日酒店在全球各地拥有 420 多家酒店，是您商务、休闲或两者兼顾的完美选择。我们精心设计了我们的空间，以鼓励、支持和庆祝伟大的联系。我们也非常重视会议和活动，是国内和全球团体值得信赖和重视的合作伙伴。

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？除非您点击 "申请 "按钮，否则我们永远不会知道。今天就与我们一起开始您的旅程。

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Reservations Agent | Full Time - Crowne Plaza Canberra