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财务回报

• Works with superior in the preparation and management of the department’s budget and is aware of financial targets 

与主管共同准备和管理部门的预算，知道部门的财政目标

• Recycles where-ever possible and enforces cost saving measures to staff

任何有可能的地方都要反复利用，并向员工贯彻节约开支的宗旨

员工团队

• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results

同事、主管、团队及部门间互相合作及信任

• Actively participate in wider hotel meetings

积极参加组织的各种会议

• 完成酒店交给的临时性任务

Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

部门及酒店员工间应以专业和积极的方式交往以培养良好的关系，促进团队精神的发展和确保有效的互动交流

宾客体验

• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs

与客人建立保持良好的关系以便满足客人的需要

• Take action to address these needs in order to exceed their expectations

采取行动满足这些需要以达到他们的期望

• Create a positive hotel image in every interaction with internal and external customers

在与每一位酒店或非酒店客人的交往中都 应为酒店树立一个良好的形象

• Adhere to hotel brand standards

遵循酒店的品牌标准

• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

非常了解所有的产品与服务知识，以便向客人解释及出售酒店的服务和设施

• Assist guests and escort them to locations within the hotel at their request

 根据客人的要求协助并带领客人到酒店内所要到的场所

• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs

掌握酒店特别推销及活动以便为客人解释

• Maintain current Hotel information to be able to provide information to guests

掌握并能为客人提供酒店最新的信息

• Implements procedures which enhance the guest experience

执行能提高客人阅历的程序

企业责任

• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information

了解、熟悉并对本部门和酒店的相关问题有兴趣，掌握最新的知识，包括一些法律知识。

• Adheres to Intercontinental Hotels Group Corporate Code of Conduct, Employee Handbook and Hotel policies

遵守洲际酒店的管理制度和员工手册

• Demonstrates an understanding of competitors’ major strengths and weaknesses

了解竞争者的主要实力和弱点

• Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations

建立并解释管理酒店的主要指示，始终重视酒店的决定及建议的财政经费问题

• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

明白酒店的运作程序，着重了解确保酒店成功和盈利的主要因素