Assistant IT Manager

Role Purpose

As IT Co-ordinator, you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place.

Key Accountabilities

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently.
• Keep up to date with all approved systems and technology including.

- Computer Hardware systems and devices including PC LAN technology 

- Software operating and utility systems 

- Front Office and Accounts Receivable Property Management Systems 

 Interfaces to and from Front Office Property Management Systems and other Systems 

- Back Office Accounting Systems 

- PC and LAN based Office Automation products 

- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools 

- Point of Sale Systems 

- Guest and Administration Voicemail 

- Call Accounting 

- Cabling 

- Hub / Switch Management Systems 

- Assist and Support Electronic Door Locking Computer System 

- Computer Virus protection 

- Hotel IT Security and Firewalls 

• Maintain an up-to-date list of all computer hardware and software at hotel.
• Monitor the performance of the systems and maintain log book of performance. 
• Understand all standards and customized features and functions of the Hotel front office system. 
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications.
• Maintain uncompromising data and physical security standards. 
• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system. 
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader.
• Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion.
• Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader.
• Notify department heads on current computer related issues, new releases, MIS trends, viruses etc. 
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Key Skills & Experiences

• Diploma or Vocational Certificate in Computer Science or IT or related field.
• 1 years’ related experience or with computer set-up and troubleshooting.
• Working knowledge of networks and operating systems and databases.
• Strong analytical and problem-solving skills.
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards).
• Great communication skills.
• A team player, proactive, responsible, hardworking and able to work under pressure.