Directeur adjoint du spa
Marque de l'hôtel : InterContinental
Destinations : Thaïlande, Phuket
Hotel: IC - Phuket Resort (PHUKB), 333,333/3 Moo 3, Kamala, Kathu, 83150
Job number: 165846
- Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
- Participate as a team player and establishes strong working relationships to deliver positive results.
- Continually seeks to improve performance through individual efforts and with the assistance of others.
- Seeks feedback on performance and focuses on areas of shortfall.
- Maximizes opportunities for self-development.
- Is open to new ideas and is willing to make changes in the job and routine as required.
- Is able to cope under pressure at busy times and responds positively to changes in the workplace.
- Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
Follows standards, policies and procedures.
Meets required attendance and grooming standards.
Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
Contributes to pricing decisions
Participates in the planning of departmental goals as they relate to the wider hotel strategy
Builds and maintain relationships with internal and external customers.
Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.
- If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.
Maintains the highest level of discretion and privacy during any guest interaction
Maintains a soft tone during conversation with colleagues, guests and on the phone.
Understands and takes into account the global nature of business.
Works effectively with colleagues from different viewpoints, cultures and countries
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