Bell Captain (Pre-opening) at Regent Bali Canggu
Hotel Brand: Regent
Location: Indonesia, Bali
Hôtel : Bali Canggu (DPSCR), Jl. Pantai Batu Bolong B No. 93xx, Canggu, Kuta Utara
Numéro d'emploi : 132776
Regent is the epitome of modern luxury for the world’s most discerning travellers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.
Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.
Nestled on Bali's spectacular coastline, Regent Bali Canggu inviting you to join its pre-opening team.
Do you see yourself as Administrative Bell Captain at Regent Bali Canggu?
What’s is the job?
As a Bell Captain, you will oversee the bell staff and manage all bell services operations within the establishment. Your role involves ensuring that guests receive exemplary service from the moment they arrive, and you will be responsible for coordinating bell staff activities, handling guest inquiries, and maintaining a high standard of service delivery.
Your day to day
Lead and manage a team of bellhops or bell staff. Assign tasks, provide guidance, and ensure that all team members perform their duties efficiently and professionally.
Greet and assist guests with their luggage, check-in and check-out procedures, and any special requests. Ensure that all guest interactions are handled with courtesy and efficiency.
Oversee the bell desk operations, including luggage handling, room deliveries, and transportation arrangements. Ensure that all bell services are performed in accordance with the hotel’s standards and policies.
Work closely with other departments such as front desk, concierge, and housekeeping to ensure seamless guest service and address any issues or requests promptly.
Train new bell staff on procedures, service standards, and company policies. Conduct ongoing training and performance evaluations to ensure high service quality.
What’s the qualification?
Education: Diploma, bachelor's degree, Vocational Certificate or equivalent.
Service years in the field: 1-2 years of experience in Front Office at a 5-star resort, preferably with a background in luxury properties.
Knowledge and skills: Strong interpersonal and communication skills, organizational and multitasking abilities, familiarity OPERA or hotel systems, leadership skills and the ability to work as part of a team, a commitment to exceptional customer service.
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