Cocktail Server - InterContinental Boston

When you’re a part of IHG, you’re more than your job title. And that’s what we love – the individual talents, interests and dreams that make you who you are. Join us and we won’t expect you to conform to any stereotype – because we know that a team with different perspectives and passions can only make us stronger.

HOTEL OVERVIEW

InterContinental® Boston is a landmark of luxury overlooking Boston's historic waterfront, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine. Featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. All these features paired with our impeccable service has made InterContinental® Boston the city's most captivating hotel experience.

Your day to day

Truly memorable experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Cocktail Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills to maximize revenues.

Perform pre- and post-shift side-work.  Stock service station.  Fold and stack cocktail napkins and prepare bowls of bar snacks.

Record order on guest check and ring up on pre-check register or according to hotel procedures.

Complete customer payment transactions according to cash and charge procedures.

Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary.  Empty trash and ashtrays.

Assist Bartender in preparation of fruits and garnishes; may assist Bartender in setup and replenishment of appetizers or buffet, if applicable.

Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable. 

Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.   

Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate with Bartender and kitchen for ordering and receipt of food and beverages.

Be ready to jump into other ad-hoc duties when your colleagues need your help.

Always follow safety procedures.

What we need from you

Fitness – you’ll be on your feet most of the day with lots of bending and kneeling.

Strength – you’ll need to lift, push and pull big objects like barrels and crates up to 50lbs (23 kg).

Literate – you’ll need a good grasp of reading, writing and basic maths.

Flexible – night, weekend and holiday shifts are all part of the job.

Experienced – you’ll know how to prepare a serving a range of drinks and food. 

Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.

Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to. 

What we offer

We offer a competitive financial and benefits package which includes medical, dental, vision, disability and life insurance support, and a matching 401k plan. We offer complimentary dry cleaning and employee meals. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.