Portier

Your Day to Day:
As Door Ambassador, you will demonstrate the highest standards of guest care and welcome to achieve the highest possible guest satisfaction. Assist Bell Service with their tasks and duties and will be expected to replace Bellman when required and also cover night shift regularly. 

Some of your main role responsibilities are:
•   Manning the main door of the hotel, luggage service, message delivery, newspaper distribution.
Maintain high level and provide accurate information concerning hotel facilities, venues and functions; assisting guests with all enquiries, both hotel and non-hotel related
•   Be familiar and well aware of the hotel in-house activities of the day and key occurrences in the city/location including directions to key points of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.
•   Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 
•   Focus on the guest needs and go the extra mile. Immediately handles all guests’ requests and promptly follows up to ensure satisfaction.
•   Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable of where further information can be obtained.
•   Perform personal services such as delivering messages and packages, running errands and replying to guests’ queries and requests.
•    Ensure all measures are taken so as to guarantee that guests depart from the hotel with a positive impression of hotel services.
•   Attend to guest’s complaints, inquiries and requests, refers problems to Manager if he/she unable to assist.
•   Take personal interest and pride to ensure that the Bell Service Area, hotel entrance and storing area are kept clean and in an orderly state at all times.
•   Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
•   Ensure all customers receive a fast efficient and friendly and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of Front Office.
•   Actively develop positive and effective communication between Bell service and all other operational Departments.
•   Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets. 
•   Be aware of the hotel availability and of every opportunity to assist in maximizing room revenue. 
Ideally, you'll have some or all of the following competencies and experience we're looking for: 
•   Must possess previous work experience in a Front Office/Concierge environment or equivalent.
•   Is a team player and have strong verbal and communication skills. 
•   Candidate must be customer oriented and is flexible to work in various shifts.