Gestionnaire de service

InterContinental Malta is hiring a Duty Manager!

As the Duty Manager, you will play a crucial role in ensuring the smooth operation of the hotel, you will be responsible for overseeing all aspects of hotel operations, including guest services, staff management, and facility maintenance. Your leadership and problem-solving skills will be essential in delivering an outstanding guest experience.

Key responsibilities:

· Supervise daily hotel operations and ensure compliance with company policies and procedures while address guest inquiries, concerns, and complaints promptly and professionally.

· Coordinate with the other departments to ensure seamless service delivery.

· Monitor staff performance and provide guidance and support as needed as well as assist in training and onboarding new team members.

· Conduct regular inspections of the hotel premises to ensure cleanliness and safety standards are met.

· Reviewing the arrival list daily and assisting in allocating welcome amenities.

· Escorting VIPs to their rooms and checking them in before their arrival.

· Manage emergency situations and ensure the safety of guests and staff.

· Prepare reports on operational performance and guest feedback for management review.

Qualifications:

· Previous experience in hotel management or a similar role is preferred.

· Strong leadership and interpersonal skills.

· Excellent communication skills, both verbal and written.

· Ability to work flexible hours, including weekends and holidays.

· Brilliant supervision, motivational, and task delegation abilities.

· Proficient in hotel management software and Microsoft Office Suite.

· A degree in Hospitality Management or a related field is a plus.
 

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people