Hôtel franchisé - Assistant Front Office Manager
Hotel Brand: Holiday Inn Express
Location: United States, Pennsylvania, Fort Washington
Hotel: Ft. Washington - Philadelphia - (FTSPA)
Numéro d'emploi : FRFTSPA1315
Cette offre d'emploi concerne un poste dans un hôtel détenu et géré par un franchisé indépendant, et non par IHG ou ses filiales. IHG n'est pas impliqué dans les politiques ou pratiques d'embauche ou d'emploi quotidiennes des franchisés.
En cliquant sur le bouton de candidature, vous postulez à un poste dans un hôtel franchisé détenu et géré de manière indépendante, et non auprès d'IHG ou de ses filiales, et IHG ne sera pas votre employeur.
About Us
HOLIDAY INN EXPRESS & SUITES FORT WASHINGTON, PA
Seeking an experienced, motivated, customer service oriented Front Office Assistant Manager / Guest Services for Torchbearer award-winning Holiday Inn Express and Suites in Fort Washington, PA.
Your day to day
- Assist Managing all Front Office operations including but not limited to guest service and registration, room inventory and availability, policy and procedure implementation, product quality and overall profitability
- Ensure compliance with IHG standards
- Monitor and assess service and satisfaction trends, address issues and make improvements accordingly
- Assist FOM Respond to guest requests, inquiries and issues in a timely and friendly manner
- Confirm all management directions and guest special requests or needs are noted in the Property Management System for action by the appropriate hotel department prior to arrival
- Ensure employees have current knowledge of hotel systems, facilities, pricing and policies, and possess knowledge of the local area and events
- Other duties as directed by Front Office Manager
What we need from you
- High school graduate or equivalent
- Outstanding customer service and leadership qualities
- Excellent communication and organizational skills
- Flexible schedule; must be available to work all shifts, weekends and holidays as needed
- Ability to work well without supervision, and to organize and track multiple projects with large amounts of detail necessary
- Ability to meet deadlines and work well in pressure situations
- Proficiency in Microsoft Word and Excel
What we offer
Benefits * Health and dental insurance offered after 60 days
- 401(k) plan offered after one year/1,000 hours of service
- Eligibility to participate in IHG team member travel rates
Vous ne répondez pas à toutes les exigences, mais vous pensez tout de même être la personne idéale pour le poste ? Nous ne le saurons jamais si vous n'appuyez pas sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.
