Group and Events Coordinator at InterContinental Sofia

A little taste of your day-to-day:
You will conduct site inspections, process banqueting and events orders in the hotel Opera Sales & Catering system, liaise and communicate guests’ requirements to other departments /Rooms, Food & Beverage, etc/

Your will process group offers, follows and rooming lists in the hotel systems 

You will demonstrate customer service attributes and maintain a high level of product knowledge, promote and sell hotel products and services, promote actively IHG  loyalty programs

You will develop, maintain and regularly update the database of present and potential conference & events accounts

You will maintain effective and timely correspondence with clients and business partners as per the company standards

What we need from you
Previous groups, meeting and events experience in a hotel or sales role

Passion for providing excellent client experiences and client engagement

Fluency in Bulgarian and English languages. 

Confidence in proactively preventing problems and ability to handle service recovery following any complaints

Love of working in a fast-paced and motivated team with a desire to take the next step in your career

Great administrative and time-management skills with attention to detail

Willingness to work as part of a team and learn new things

Previous knowledge of Opera hotel system is an advantage.

In return to your contribution, you can look forward to a great working environment and tailored support to ensure that you have a great start, be involved and grow. Because you’ll have ambition, talent and key skills to succeed in this role and contribute to our True Hospitality.

Hotel InterContinental Sofia was opened in March 2018 with a landmark located at the heart of the capital - sure to provide you with a truly authentic sense of the destination. The hotel’s 194 rooms and suites deliver elegant décor with contemporary flair and a full range of modern facilities. The conference center has 5 multifunctional meeting rooms with daylight and high-class presentation equipment. In addition, the hotel offers a superb gastronomic experience at Ador restaurant, Asian flavour at Floret Restaurant, Hexaya health and wellness center, and a dedicated Concierge team.

Our recent awards that the InterContinental Sofia team is proud of:
-World Travel Awards - Bulgaria's Leading Hotel for 6 years 

-World Luxury Awards 2023 – Best Luxury Hotel in Eastern Europe 

-Our ADOR restaurant was awarded “Restaurant of the Year” by Bulgarian Tourism Awards in May 2023.

-Green key certificate since 2022 - a standard of excellence in the field of environmental responsibility and sustainable operation within the tourism industry and a recognition for our sustainable business model.

-In top 3 of all hotels among all InterContinental hotels in Europe for the past 3 years with result above 91% Overall guest satisfaction score in Medallia

-World Luxury Awards - Luxury Business Hotel - Europe for 2022

-Listed in Мichelin Guide for luxury hotels in Sofia

-World Luxury Awards - Luxury Business Hotel – Eastern Europe for 2021, 2020 and 2019

-Hotel of the Year for 2022 и 2021 of “Destinations – the ultimate guide for your holiday” magazine, bgtourism.bg