Agent du service à la clientèle 宾客 关系 主任
Marque de l'hôtel : Holiday Inn
Lieu : Chine, Beijing, Hangzhou Chine, Beijing, Hangzhou
Hôtel : Hangzhou Gongshu (HGHHZ), No. 218 Hangxing Road, Gongshu District, 310015
Job number: 126849
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
● Keeping close contact with guests for feedback, complaints and compliments – and following it up
● Managing, recording and resolving guest or customer complaints promptly
● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
What We need from you:
● Excellent verbal and written communication skills
● Ability to deal with difficult interactions and work under pressure
● Managerial experience working in a customer service function
● Flexibility to respond to a variety of different work situations
● A passion for delivering an exceptional level of guest service
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Chez IHG, nous avons fait une promesse. En tant que l'un des principaux groupes hôteliers du monde, nous sommes là pour offrir une véritable hospitalité pour le bien. Faire en sorte que nos clients et collègues se sentent les bienvenus, pris en charge, reconnus et respectés, où qu'ils se trouvent dans le monde. Vous voulez faire partie du voyage ?
Le voyage est un voyage. Nous contribuons à en faire une joie.
En commençant par un accueil chaleureux et accueillant pour tous les clients, qu'ils voyagent pour affaires ou pour le plaisir, profitent d'une nuit rapide ou se détendre pendant la semaine. Au Holiday Inn® ️, nous nous efforçons de rendre le séjour de nos clients plus agréable, en les aidant à créer des souvenirs inoubliables. Les sourires irrésistibles sont notre spécialité. Nous devons le savoir, nous sommes en voyage depuis 1952. Donc, si vous pouvez nous aider à partager le plaisir de voyager à tous, nous serions ravis de vous accueillir chaleureusement dans la famille Holiday Inn® ️.
Vous ne répondez pas à toutes les exigences, mais vous pensez tout de même être la personne idéale pour le poste ? Nous ne le saurons jamais si vous n'appuyez pas sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.
