Hôtesse / Hôte 迎宾 员

FINANCIAL RETURNS 财务回报

• Assist to promote Food and Beverage sale in all outlets
  协助部门的促销活动的销售。
• Carry food and beverage trays in a safe manner to minimize breakages
  安全的举餐盘使破损将到最低。
• Report and record breakages in assigned location
  在指定的地方进行破损记录以及报告。
• Complete order dockets accurately and clearly
  准确和清楚的填写收据。
• Work closely with Restaurant Service Leader in maximizing seats and sales
  在餐厅营业高峰期时和餐厅服务人员共同进行服务。

OUR PEOPLE 员工团队

• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
• Attends and participates in daily briefings and outlet meeting
  参加和参与每日的例会和其它计划好的会议。
• Attends and participates in training sessions as schedule
  参加和参与计划好的培训课程。
• Take telephone bookings and document in the Reservation book according to restaurant standards
  接听电话订位并按餐厅的规范在预订冊上记录
• Train wait staff in hostess standards
  按领位员的标准培训员工。
• Assist with food and beverage service
  协助饮料服务。
• Ensure all menus, promotional tent card and poster in good condition and clean
  确保所有的菜单、桌卡以及海报保持清洁干净整洁。
• Ensure guests reading material is clean, updated and in good condition
  确保客读用品随时保持更新整洁干净。
• Ensure children toys, books and crayon is clean and in good condition
  确保儿童玩具、书籍保持清洁干净整齐。

GUEST EXPERIENCE 宾客体验

• Ensure restaurant operating equipment is clean and in working order
  确保餐厅运营设备的清洁并正常工作。
• Welcoming guests to the restaurant with a smile, apply standard greeting by using the Restaurant name
  迎客人光临餐厅随时保持微笑并且使用餐厅的名称。
• Inquiring reservation and lead in a warm and welcoming manner
  询问客人是否有预订，如有预定在预订册上做记录。
• Create a reservation for guests with dining preferences in the reservation book
  为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
• Being attentive to guest requests
  周到的满足客人要求。
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
  陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Restaurant Team Leader / Restaurant Manager
  周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
• Maintain detailed knowledge of menu, including daily specials and promotion
  对菜单有具体的了解，包括每日特价。
• Ensure tables are cleared, no wobbly and pre-set neatly
  确保迅速且高效的清理餐桌。

RESPONSIBLE BUSINESS 企业责任

• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
  按照酒店的规定保持工服和个人仪表的高标准。
• Maintain responsibility of cleanliness of hostess stations
  保持迎宾台的清洁。
• Maintain responsibility of cleanliness of all menus and drink menus
  保持所有菜单和饮料单的清洁。
• Maintain current information on all general activities of the hotel
  了解当前酒店所有的活动。
• Participate positively in local communities’ activities.
  积极参与本地社区活动。
• Ensure to obey the relevant local labour laws and hotel policy & procedure.
  确保遵守相关劳工法规及酒店或公司的政策与流程。
• Assist to investigating and research guest bad comments and complaints, find out the truth and the potential risk in time, solved the problems through various employee relations project. Serious problems report to superior in time.
  对工作中发生的所有问题进行调查和研究，了解事实情况，及时发现对酒店或公司可能造成的潜在风险，并通过各类员工关系项目来促进问题的解决。在遭遇重大问题时及时向上级汇报。