Préposé à l’entretien ménager - PA 客房部服务员-公共区域

FINANCIAL RETURNS 财务回报

• Work with management of the Department’s control the cost
  协助上级领导对部门成本加以控制

PEOPLE 员工团队

• Ensure working knowledge of all hotel public areas
  熟悉酒店所有公共区域。
• Ensure cleaning schedules are completed in a routine and timely manner
  确保及时完成日常保洁工作
• Report and handle the Lost and Found
  报告和上交客人在公共区域的遗留物品
• Respond to emergencies effectively and efficiently
  有效地处理应急事件。
• Liaise with Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions
  与客房部沟通关于化学清洁用品使用的事宜，汇报发现的问题并提出相应的整改建议。
• Contribute to Housekeeping Departmental Meetings
  参与客房部部门会议。
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
  掌握酒店各类特殊活动信息以便发现并满足客人需求。

GUEST EXPERIENCE 宾客体验

• Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guests needs, Maintain Hotel information to be able to provide information to guests, Report guest complaints to superior immediately
  了解酒店的特殊计划和事件满足客人的需求，维护酒店的信息，可以为客人提供信息，及时向上级汇报客人的投诉
• Timely interaction with the guests get feedback, understanding staff to enhance guest satisfaction channels
  适时与宾客、员工进行互动，获取反馈，了解员工提升宾客满意度的渠道

RESPONSIBLE BUSINESS 

• Improve hotel and brand popularity in this locality, encourage employees to actively participate in local community activities
  提升酒店与品牌在本地的知名度，积极参与本地社区活动
• Investigation and Research on the problems arising in the work, to understand the facts, In time to discovery  may cause potential risk for hotel or company and effectively promote the solution to the problem
  对工作中发生的问题进行调查和研究，了解事实，及时发现对酒店或公司可能造成的潜在风险，并有效促进问题的解决。在遭遇重大问题时及时向上级汇报。