Learning & Development Manager - Hotel Indigo Bali Seminyak Beach

Hotel Indigo® is part of IHG Hotels & Resorts and is known for its neighborhood-inspired hospitality. It draws inspiration from the neighborhood’s culture, people, and stories. At every Hotel Indigo property, no two neighborhoods are alike—and neither are the hotels. Each is designed to reflect the local character, offering guests a truly immersive and authentic stay.

Hotel Indigo Bali Seminyak Beach is no exception. Located on the vibrant beachfront of Seminyak, one of Bali’s most stylish and culturally rich destinations, the resort weaves together the neighbourhood’s colourful traditions, contemporary design, and artistic flair. The hotel has 289 rooms, suites, and villas surrounded by lush tropical gardens, creating a harmonious blend of local heritage and modern luxury. Hotel Indigo Bali Seminyak Beach continues to set the standard for luxury hospitality, earning global acclaim with prestigious accolades and a reputation as one of the world’s most celebrated and sought-after resorts.

What is the job?

As the Learning & Development Manager, you will lead the hotel's learning and development strategy, fostering a culture of continuous learning, engagement, and career growth. Reporting to the Director of Human Resources, you will partner with department leaders to identify development opportunities, deliver impactful training programs, strengthen leadership capability, and ensure colleagues have the knowledge and skills to deliver exceptional guest experiences in line with IHG brand standards.

This opportunity is open to Indonesian citizens only.

Your day-to-day

• Develop, implement, and continuously improve the hotel's annual Learning & Development strategy aligned with business objectives and IHG brand standards. 
• Lead all learning initiatives, including onboarding, orientation, leadership development, technical training, compliance training, and mandatory certification programs. 
• Partner with department leaders to identify training needs, evaluate skill gaps, and create development plans that support operational excellence. 
• Facilitate engaging classroom, virtual, and on-the-job training sessions while coaching Departmental Trainers to deliver high-quality learning experiences. 
• Champion IHG culture, service behaviors, and brand standards by acting as a Brand Champion and inspiring colleagues to deliver memorable guest experiences. 
• Monitor training effectiveness through assessments, colleague feedback, operational performance, guest satisfaction scores, and learning analytics. 
• Maintain accurate training records, compliance documentation, and learning reports while ensuring completion of mandatory training requirements. 
• Manage the Learning & Development budget, training resources, and departmental expenses effectively. 
• Support succession planning, talent reviews, and career development initiatives by identifying and nurturing high-potential colleagues. 
• Collaborate with operational leaders to improve guest experience by translating guest feedback, HeartBeat results, and social listening insights into targeted learning initiatives. 
• Foster an engaging workplace culture by promoting colleague wellbeing, recognition, diversity, equity, inclusion, and continuous improvement. 
• Stay current with hospitality industry trends, adult learning methodologies, and digital learning technologies to enhance training effectiveness continuously.

What we need from you

• Minimum 3–5 years of experience in Learning & Development, Training, or Human Resources within an international upscale or luxury hotel environment, with at least 2 years in a managerial role.

• Strong understanding of adult learning principles, instructional design, facilitation techniques, and talent development. 

• Experience designing and delivering leadership development, service culture, onboarding, and compliance training programs. 

• Excellent presentation, facilitation, coaching, and stakeholder management skills with the ability to engage audiences at all organizational levels. 

• Strong analytical skills with the ability to measure learning effectiveness and translate business needs into practical development solutions. 

• Experience managing training budgets, learning systems, and departmental planning. 

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word. 

• Excellent communication skills in both written and spoken English and Bahasa Indonesia. 

• Passion for developing people, building an inclusive workplace culture, and inspiring colleagues to achieve their full potential.

   

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life, including a full uniform, impressive room discounts, and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us, and you’ll become part of our ever-growing global family.