People & Capability Manager (Kimpton Frankfurt)

About Kimpton Hotels & Restaurants

Kimpton believes that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests.

Our Kimpton brand culture encourages colleagues to be their best selves, and we celebrate the differences of each employee. This is reinforced through on-going cultural cornerstones which ensure the Kimpton spirit is consistently experienced across our hotels, no matter where we are in the world.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Your day to day

As People & Capability Manager, you’ll drive People and Capability initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues. 

People

• Create programmes to foster a positive work environment for all. Support and administer an annual team member satisfaction survey
• Educate and train managers on P&C disciplines to foster productivity, and enhance performance 
• Welcome and conduct new team member orientation  
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hiring standards and applicable laws and regulations are followed 
• Build great relations with outside contacts

Financial

• Help create and work within the P&C budget.  
• Monitor staffing and labour standards to manage costs
• Mitigate financial risks associated with employee relations issues 
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a memorable experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community 
• Ensure compliance with relevant employment laws and hotel or company policies and procedures
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation 
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• Bachelor’s degree / higher education qualification / equivalent  
• 4 years of related experience in HR 
• Some supervisory experience also preferred 
• Professional HR designation preferred 
• Ability to maintain confidentiality to the extent possible in all HR related matters 
• Must speak local language(s) 
• Other languages preferred

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