Agent de réservation

InterContinental Hotels Group (IHG) are one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.  

InterContinental Sorrento Mornington Peninsula opened in August 2022 and is a 108-room design orientated hotel in the heart of Sorrento on the Mornington Peninsula.  We are focused on bringing the InterContinental personalised service to life.  At InterContinental Sorrento Mornington Peninsula, we are here to make each of our valued guests enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.  

InterContinental Sorrento Mornington Peninsula is seeking a part time Reservations Agent to join our charming, confident, and internationally minded team who knows how to exceed guest expectations. This is an excellent opportunity to learn and work closely with a number of departments in a Hotel setting.  

A little taste of your day to day 

• Showcase your knowledge of the Mornington Peninsula region by sharing recommendations for events, places of interests and restaurants.  
• Answering reservation queries for upcoming stays and inhouse guests.  
• Collaborating with the Sales and Marketing team to coordinate group accommodations.  
• Collaborating with the Sales and Finance teams to assist in invoicing.  
• Assist in resolving guest concerns and use their feedback to improve guest experience and satisfaction.  
• Be an InterContinental brand ambassador by delivering exceptional guest service.  

What we need from you 

• Ideally you will have previous hotel experience in reservations or front office environment. 
• Positive attitude and commitment to providing expectational guest service and experience.  
• Excellent communication skills, both verbal and written.  
• Strong attention to detail and organisational ability.  
• Availability to work a rotating roster between 7am to 7pm over 7 days. 
• Opera knowledge is highly desirable. 
• Administrative experience is highly desirable.   

What we offer 

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. 

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.  In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. 
We are proud to be IHG and we know you will be too. 

Visit http://careers.ihg.com/ to find out more about us. 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? 

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.