Serveur/se de restaurant

Role Purpose

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

KEY DUTIES: 

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
• Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
• Perform side-work, and any other opening or closing duties as required.  Ensure that wait staff stations are clean and maintained throughout shift.
• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.   
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed. 
• May assist with other duties as assigned.

Qualifications and Requirements:

Basic reading and writing.  Food service experience with general knowledge of restaurant operations.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the restaurant
• Handling food objects; plates, trays, glasses, etc.
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. 
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.