Director of Catering - Holiday Inn Singapore Orchard City Centre

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for a Director of Catering who is specialized in Local Ethnic Weddings and can ensure that all conferences, meetings, and group activities are coordinated and managed within guests’ expectations. Up-sell guests' events and manage function space and room block inventory to maximize hotel profit. Ensure hotel and guests fulfill group contract commitments.

Responsibilities include, but are not limited to:

• Complete forecasts, plans, and productivity reports for management. 
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products ands services while minimising waste to increase revenue. 
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. 
• Develop and implement a clear strategy and action plan to meet or exceed the set budget and forecast
• Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members.  Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance. 
• Educate and train team members in compliance with brand standards, service behaviors, and governmental regulations.  Ensure each staff has the tools, training, and equipment to carry out job duties. 
• Promote teamwork and quality service through daily communication and coordination with other departments.  Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed. 
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies. 
• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience. 
• Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting /banquet experience. 
• Assist guests with menu planning, food and beverage coordination, table arrangements, decoration options, etc. 
• Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. 
• Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience. 
• Analyse and action against client satisfaction surveys to improve services. 

What We Need From You

Bachelor's Degree / higher education qualification / equivalent in hospitality or related field, and 3+ years total experience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience. 

Required Skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Possess at least 3 years’ Room/Banquet Sales Supervisory experience from the hospitality industry
• Comprehensive knowledge of the market trends
• Working knowledge of MS Office applications, hotel PMS, Delphi system
• Self-motivated, dynamic and result-oriented individual with strong marketing and business acumen
• Target driven and independent with good salesmanship

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

- Duty meals

- Birthday Leave on your birthday month

- Monthly LOVE Hour

- Medical, dental & optical benefits

- Insurance Coverage

- 25-50% F&B Discount at restaurants within IHG Singapore Hotels

- Special Employee Rate at all IHG Hotels worldwide

- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.