Duty Manager | Full Time | Crowne Plaza Melbourne

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday or romantic escape. At Crowne Plaza Melbourne you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and eclectic culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

Your day to day

Manage the Front Office operations of the hotel to ensure the achievement of established guest service quality standards and departmental revenue and profit goals. You will also play a key role in coaching and mentoring your team, providing direction and coaching to achieve an exceptional guest experience. If you are looking to develop your career within a global hotel company in a beautiful brand, then we would love to hear from you!

What we need from you

• 1+ years experience in hospitality 
• Great communication skills between colleagues and with our guests
• Confident in Problem handling
• Problem solving, training and organisational skills
• Proficient in the use of Microsoft Office and Opera
• Experience working in a large hotel in a Front Office environment
• Proven ability to lead & develop a team, improve guest satisfaction & maintain standards 
• A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
• Strong organisational, written & communication skills, with strong attention to detail
• Ability to work in a fast-paced environment & prioritise workload
• Flexible to work weekends & evenings across a 7-day roster
• Must have a Valid VIC Drivers License 
• Must have VIC RSA 
• First Aid & CPR certified
• Meet the legal requirements to live & work in Australia

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.