แฟรนไชส์โรงแรม - ตัวแทนแผนกต้อนรับ
Hotel Brand: Crowne Plaza
Location: Italy, San Donato Milanese
Hotel: Milan - Linate - (MILSD)
Job number: FRMILSD2887
ประกาศรับสมัครงานนี้มีไว้สำหรับตำแหน่งในโรงแรมที่เป็นเจ้าของและดำเนินการโดยแฟรนไชส์อิสระ ไม่ใช่โดย IHG หรือบริษัทในเครือ IHG ไม่มีส่วนเกี่ยวข้องในการจ้างงานหรือนโยบายหรือแนวทางปฏิบัติในการจ้างงานในแต่ละวันของผู้รับสิทธิ์แฟรนไชส์
เมื่อคลิกปุ่มสมัคร คุณจะสมัครงานในตำแหน่งโรงแรมแฟรนไชส์ที่เป็นเจ้าของและดำเนินการโดยอิสระ ไม่ใช่กับ IHG หรือบริษัทในเครือ และ IHG จะไม่ใช่นายจ้างของคุณ
About Us
The Crowne Plaza Milan Linate is strategically located to access Milan's services, Linate airport, ring roads and major lines of communication.
You will be welcomed by a 4* business hotel that does not neglect your family or vacation needs.
Your day to day
The first impression is the one that counts. To kick-start a memorable experience for our guests, we are looking for a Front Desk Agent who can handle transactions in a professional manner, offer useful directions to places and anticipate any requests to make our guests feel at home.
Every day is different, but most of the time you will be expected to:
● Kick off truly memorable experiences with the warmest of welcomes,
● Recognise IHG Rewards Club members and regular guests both in person and by phone,
● Obtain, manage and receive payments for guest bookings,
● Perform check-in and check-out operations seamlessly and quickly
● Staying one step ahead of our guests' needs to anticipate requests and offer tailor-made recommendations
● Being a reliable point of contact for guests, helping them on everything from billing issues to restaurant recommendations
What we need from you
● Accounting and mathematics skills for accurate auditing and payment processing
● Cash handling experience for counting and securing bank and processing cash payments
● Good command of IT tools (Opera, Office, etc.)
● Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
● Customer service experience
● Knowledge of hotel operations, offers and the local areaCommunication skills, guests will come to you for both problems and compliments, so you must always be available for dialogue,
● Your problem-solving skills will turn problems into opportunities, so every guest will leave with great memories,
● Your ability to speak English fluently
Mandatory residence in Italy or possession of a residence permit in Italy
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
มีคุณสมบัติไม่ตรงตามข้อกำหนดทุกประการ แต่ยังเชื่อว่าคุณจะเหมาะสมกับงานนี้ใช่หรือไม่ เราจะไม่มีทางรู้ได้เว้นแต่คุณจะกดปุ่ม 'สมัคร' เริ่มต้นการเดินทางของคุณกับเราวันนี้
