โรงแรมแฟรนไชส์ - ผู้จัดการฝ่ายบริการลูกค้า Services

About Us

Holiday Inn Express Destin, FL is a part of the renowned IHG Hotels & Resorts, offering travelers a comfortable and convenient stay near the beautiful Emerald Coast. Our hotel is dedicated to providing excellent service with modern amenities, including complimentary Wi-Fi, a fitness center, and our signature Express Start™ Breakfast Bar. We pride ourselves on cleanliness, safety, and making every guest feel welcome. As active members of the Destin community, we strive to contribute positively to the area while ensuring our guests have a memorable stay. Join us in creating exceptional experiences every day.

Your day to day

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

Every day is different, but you’ll mostly be:
● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
● Engaging with guests to build personal relationships and remedy any complaints
● Conducting regular front office inspections to ensure we’re making the right first impression
● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
● Training team members on PBX procedures and taking the lead during an emergency or crisis
● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What we need from you

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
● 3 years of Front Office/Guest Service experience including management experience
● Must speak fluent English
● Other languages preferred

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.