Guest Service Associate - บริการ F&B | ฮอลิเดย์ อินน์ นิวเดลี แอโรซิตี้

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Date
©2016 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. Use of this resource, or any part thereof, is not required by any license agreement, brand standards, or otherwise. This resource is an optional guide that owners and managers of franchised hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. No company in IHG, or any employee or agent thereof, seeks, requires or has any control or direction of any hiring, compensation, termination or other employment-related decisions at franchised hotels.
Employee Name
Employee Signature
Qualifications and requirements
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms
• Moving about the restaurant
• Handling food objects; plates, trays, glasses, etc.
• Bending, stooping, kneeling
This job requires ability to perform the following:
Bachelors Degree/ Diploma in Hotel Management
1 year of experience in F & B Service preferred
• Being passionate about people and service
• Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.
• Ability to comply to local laws regarding food handling or serving of alcohol
• Reading and writing abilities are used often when taking orders, completing paperwork, etc.