หัวหน้าแผนกแม่บ้านทำความสะอาด客房部主管

Perform all duties as Housekeeping attendant, but not limited to below responsibility as supervisor:

履行作为客房服务生的全部责任，但不仅限于以下的主管职责：

· Supervise the implementation of housekeeping standards and procedures in relation to:

监督客房部各项标准和工作程序的执行 ：

· Bedroom service

臥室服务

· Bathroom service

卫生间服务

· Valet service

洗衣服务

· Cleaning service

清洁服务

· Linen maintenance

布巾维护

· Recommended changes to these standards and training needs on an ongoing basis

就这些标准和培训需求提供持续性的改进建议

· Maintain a current and thorough knowledge of all housekeeping systems

对客房部所有系统有最新和完整的知识

· Open and close the shift and ensure effective shift hand over

负责管理接班和交班工作，以确保交接班过程的有效进行

· Distribution and collection of keys

分发和收集钥匙

· Management of all incoming and outgoing calls

管理所有的呼入和呼出电话

· Solve employee grievances

解决员工受到的不公正待遇问题

· Perform Room allocations

分配客房

· Perform Room inspections

检查客房

· Prioritise arrival rooms

排列抵店客人客房的优先顺序

· Liaise with Front Office for guest and hotel requirements

配合前台满足酒店和客人的要求

· Ensure guest valet is processed and delivered in a timely manner

确保及时为客人提供洗衣服务并送还

· Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)

· Manage all special requests made by guests

处理客人所有的特殊要求

· Ensure consistency within the department

确保部门内工作的一致性

· Management of lost property for the hotel

管理酒店的遗失财物

· Ensure you have complete knowledge of room types, layouts and facilities

确保具有客房类型，设计和设施的全面知识

· Manage storage areas

管理仓库

· Maintain adequate stock levels

保存充足的用品存货

· Complete stock takes as required

按要求完成库存盘点工作

· Maintain stock levels

维持存货水平

· Conducts shift briefings to ensure hotel activities and operational requirements are known

进行交接班说明，确保了解酒店的工作和运营需求

· Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求

· Works with Superior Director of Finance in the preparation and management of the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算。

Required Skills –

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力

· Able to speak, read and write English

具有说，读和写英语的能力

· Proficient in the use of Microsoft Office

熟练使用微软办公软件

· Organizational and training abilities

具有组织和培训能力

Qualifications –

学历

· High School or Diploma in Hotel Administration, Hotel Management or equivalent

高中或酒店行政管理，酒店管理或相当的大专学历

Experience –

经历

· 2 years housekeeping experience preferably in a hotel ofsimilar size and complexity and including supervisory experience or training.  

最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验