Housekeeping Desk Coordinator at Crowne Plaza Dubai Marina

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina will be the perfect location that completely understands Modern business travellers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full-time Housekeeping Desk Coordinator to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Housekeeping Coordinator, you are responsible to conduct departmental opening up / closing down procedures according to shift allocation and record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up. To make sure that all guest requests are carried out to the Hotel standards and your role will include key responsibilities such as:

• To monitor the movements of the bedrooms throughout the day making sure that the Team Leaders know which rooms are V.I.P or have special requests for them.
• To liaise with reception to ensure all VIP or special requirements are followed through, and that the appropriate rooms are ready for guests on arrival.
• To monitor and check out of order rooms in the computer and ensure that the reason why they are out of order is known.
• Ensure that all discrepancy rooms are monitored, checked and rectified in the computer on an ongoing basis and that the status of all rooms is updated at all times.
• Establishes and maintains a filing system and keep updated files for management information, purchasing system.
• To prepare and monitor Maintenance requests forms/ book. To report to the Duty Engineer any maintenance faults or hazards in bedrooms, bathrooms, corridors or equipment immediately.
• To ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and record keeping
• To maintain a cheerful and polite attitude to our guests and colleagues at all times and to use the guests name if known. Refer guest to another member of staff who can help them if you are unable to assist them.

Ideally, you'll have a minimum of 2 years’ experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable. 

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.