พอร์เตอร์

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Porter you’ll respond to guest requests and enquiries to 
ensure complete guest satisfaction.
You will assist them by taking their luggage and handing them over to the Concierge or directing them to reception and the Guest Services Agents. You will offer valet 
parking and drive their car safely to a nearby carpark, hastening back to greet the next guest.

Day to Day: 

• Make sure our guests always get a warm welcome and a sincere farewell
• Help the team - you are always around to help your teammates and share the workload
• Support any needs at the door while ensuring the lobby area looks great
• Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences
• Resolve guest issues and use their feedback to improve guest satisfaction
• Valet park guest cars safely and efficiently into our booked carparks
• Escort guests to their rooms with luggage in a professional manner following our brand standards

What we need from you: 

It’s a physical role and you’ll be on your feet most of the day, so fitness is important
Strength – with occasional lifting of items up to 23 kilograms and or push/pulling 
heavy objects
Communication skills - guests will need to come to you with concerns as well as 
compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves 
with great memories
Fluency in the local language - extra language skills would be great, but not 
essential
Literate – good level of reading, writing, math and computers
Drivers License – Full Australian license and the experience and confidence to safely 
valet park our guests’ cars

What you can expect from us: 
 
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey 

Free staff meal on shift 

Full uniform provided, laundered in-house 

Paid birthday leave in addition to your annual leave 

Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills 

You have the opportunity to fast track your career with a growing global company 

Popular hotel perks and discounts on the retail platform 

Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! 

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. 
 
So, join us and you will become part of our ever-growing global family.