เจ้าหน้าที่สำรองที่นั่ง (เต็มเวลา)

Your day-to-day

• Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue
• Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests
• Meet targets for converting sales
• Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations
• Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy
• Be an expert in knowing the nuances of the Modern Business Traveller - their needs for business and leisure
• Work collaboratively and creatively with our Sales & Marketing, Front Office, Guest Services, Housekeeping and Food & Beverage teams to ensure a seamless arrival experience and to maximise opportunities for a positive guest experience
• Manage a range of guests and clientele such as corporate, groups, travel agents and leisure
• Make their stay memorable

What we need from you

• Minimum 6-12 months Front Office/Reservations/Customer Service experience
• Qualifications in Hotel Management and/or Hospitality related field preferred
• Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded
• Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous
• Excellent attention to detail
• Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
• Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required
• Flexibility to work a 7 day rotating roster - during the w eek, weekend and public holiday shifts are all part of the job