Spa Manager - Spa - InterContinental® Hotel Dubai Festival City:

Do you see yourself as a Spa Manager for InterContinental Hotel®  Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Lead and manage a team of spa therapists and professionals, overseeing daily spa operations, including handling guest complaints, therapist needs, telephone calls, and spa reception.
• Handle guest inquiries, feedback, and complaints with professionalism and discretion, striving to exceed expectations and build guest loyalty.
• Manage inventory and supplies, ensuring the availability of high-quality products and amenities at appropriate stock levels.
• Oversee the scheduling of the spa team to ensure guest needs are met while maintaining operational efficiency.
• Lead by example, mentoring and guiding the team to foster a culture of collaboration, creativity, and continuous improvement.
• Stay informed about industry trends and innovations, incorporating fresh ideas into the spa offerings. Develop and update spa menus to reflect current trends and guest preferences.
• Develop and implement strategies to enhance the guest experience and maintain high satisfaction levels.
• Assist in planning future staffing needs and recruitment in line with company guidelines. 
• Ensure new team members receive a full induction in line with IHG guidelines, brand standards, and hotel policies.
• Maintain up-to-date, guest-focused departmental standards and oversee their implementation.
• Assess the grooming, discipline, and efficiency of staff under direct supervision, taking immediate action when necessary.
• Organise regular meetings for the team to ensure effective communication and smooth operations.
• Ensure compliance with health and safety regulations and industry standards.
• Develop and manage the spa's budget, regularly reviewing financial performance to optimise profitability.
• Identify opportunities for revenue growth, such as promotions and package deals, and collaborate with the marketing team to create comprehensive strategies.
• Oversee the inventory of spa products and supplies, managing stock levels and reordering as needed.
• Prepare reports on the spa’s performance, including financial metrics, attendance, and guest satisfaction.
• Ensure new team members receive a full induction in line with IHG guidelines, brand standards, and hotel policies.
• Regularly review and monitor therapists' treatment performance to meet the standards set in the treatment manual.

What we need from you

• A minimum of 2 years of management experience in a luxury spa within a hotel setting.
• A bachelor’s degree in business administration, hospitality management. Preference for CIDESCO or CIBTAC qualifications.
• Comprehensive knowledge of a variety of spa treatments, techniques, and products, particularly in relation to luxury brands and experiences.
• Strong business acumen, including the ability to analyse financial data, budgets, and drive revenue growth.
• Demonstrated leadership and management skills, with the capacity to inspire and motivate a diverse team of spa professionals while effectively collaborating with colleagues, vendors, and guests.
• Exceptional organisational abilities, with a keen eye for detail and the capacity to manage spa operations efficiently while prioritising quality and guest satisfaction.
• Proficiency in both spoken and written Business English.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.